Legal
Privacy Policy
Last updated September 14, 2026
This Privacy Policy explains what information we collect when you use Truss Tape Plus (the “App”) and the website trusstapeplus.com, how we use it, and the choices you have.
1. Information we collect
The App is designed to run locally. You do not create a cloud account with us to print.
Files you open
Lighting plot files you open (for example a Vectorworks Spotlight worksheet CSV, an MVR scene file, or an in-app hang list) are processed on your machine. We do not upload those files by default, and we do not sync plots to a cloud service.
Local preferences and calibration
Printer settings, paper settings, calibration data, and a printer serial (if reported) may be stored locally so the App can scale tape for that unit.
License information
If you install a license, the App stores the signed license token locally. The payload may include customer name, email, tier, and machine limit. Name and email from the license may be printed on the tape as a license mark. License validation is local; no network is required to validate.
If you buy a license online
Stripe Checkout may collect your name, email, and payment details. We may receive enough information to issue and support your license (for example name, email, and subscription status). We do not see or store your full card number.
If you contact us
If you use the Support forms on trusstapeplus.com, we receive what you submit: optional or required email, message text, issue category, platform, screenshots, and related fields. Do not send payment card numbers through those forms.
Website
Our website may use ordinary hosting logs (for example IP address, browser type, and pages requested) as provided by the host. We do not use advertising SDKs on the marketing site to track you across the web.
2. What we do not collect
- Cloud accounts or App sign-in credentials (the App does not require an account to print)
- Cloud copies of your plots by default
- Location tracking in the App
- Contacts, SMS, call logs, or calendar
- Advertising identifiers in the App
- Analytics, advertising, or crash-reporting SDKs in the App
- Microphone or camera data (except a screenshot you choose to attach to a support report)
- Health or medical information about you
3. How we use information
- To open, convert, and print the files you choose, on your machine
- To remember printer calibration and preferences locally
- To enforce your license
- To complete a purchase if you buy online
- To respond to Support form messages and refund requests
- To operate and secure the website
We do not sell your personal information. We do not use your data for third-party advertising.
4. Service providers
Because the App runs locally, most use involves no service provider.
If you buy a license online, Stripe Checkout handles payment. The name shown at checkout is the one that applies.
Website hosting and form delivery may use ordinary infrastructure providers under their own privacy policies.
5. Security
Plot files, calibration, and license tokens live on your computer. You control that machine. Printing goes from your computer to a shop LAN printer; that traffic stays on your local network.
No system is 100% secure. We apply reasonable safeguards for information we hold (for example purchase records and support messages).
6. Retention and deletion
Local files and preferences remain until you delete them. Uninstalling the App removes the application. Preferences, calibration, and the license token are stored under a settings folder on your computer (by default under your user profile, or the folder set by TRUSSTAPE_HOME). Delete that folder yourself if you want that data gone.
To cancel a paid subscription, use the purchase path you used or Contact Us on the Support page. Canceling does not erase files on your computer.
Support and purchase records are kept as long as needed to handle your request and ordinary business records, then deleted or archived in the ordinary course.
7. Your rights
- Delete local plot copies, preferences, calibration, and the license file on your machine at any time
- Uninstall the App
- Cancel a paid license as described in the Terms and Refund Policy
- Contact us with a privacy question via Support → Contact Us
If you are in the EEA, the United Kingdom, or California, you may have additional rights under GDPR or CCPA, including access, correction, and deletion of personal information we hold. Use the Contact Us form to make a request. Much of what the App uses never leaves your computer; we can only delete or correct what we actually hold.
8. Children’s privacy
Truss Tape Plus is intended for adult production professionals. It is not directed to children under 13, and we do not knowingly collect personal information from anyone under 13. If we learn that we have, we will delete it.
9. Changes
We may update this Privacy Policy from time to time. Material changes will be posted on trusstapeplus.com with a new “Last Updated” date. Continued use after changes take effect constitutes acceptance.
10. Contact
Privacy questions or requests: Support → Contact Us on trusstapeplus.com/support.html. We do not publish a public support phone number or a public support email address on the website.
11. Governing law
This Privacy Policy is governed by the laws of the United States.
Also see: Terms · Privacy · Refunds · Contact Us